DNS Management – Exchange

Getting your DNS configured correctly is vital for Exchange to work as it is designed. There are two types of DNS records that you will need to create to ensure proper mail flow and that certain features of Outlook 2007 are functioning correctly.

Please note that if we control DNS for you, no action is required on your part. All DNS records will be configured by our control panel correctly.

MX Records

A mail exchanger record (MX record) is a type of resource record in DNS that specifies a mail server responsible for accepting email messages for a specific domain. If MX records are not setup correctly you will not be able to receive email, however you will still be able to send.

Autodiscover CNAME record

Microsoft Outlook 2007 AutoDiscover is a new Exchange Server 2007 service which makes it so much simpler as well as easier to configure the Outlook 2007 profiles in your organization. If Autodiscover record is setup correctly you will be able to configure Outlook 2007 email client by simply entering your name, email address and password.

There are also few features in Outlook 2007 email client that depend on Autodiscover service:

• Out of office assistant
• Public folders
• Scheduling assistant

If Autodiscover is not configured correctly, you will not be able to configure your Outlook using Automatic mode and the features listed above will not function correctly.

Steps to configure your DNS records:

1. Login to your domain hosting company's website (control panel).
2. Navigate to DNS management page. (This may also be referred to as “Name Server Management")
3. Delete any existing "autodiscover" or MX records before entering new records.
4. Delete any existing records with name/alias "Autodiscover".
5. For each MX record, enter information according to the entries in the following table.

If unable to enter the exact priority values for MX records in the table below, please use the lowest number possible.

Please note that MX and CNAME records require a trailing dot (".") at the end of any full-qualified domain names (e.g. "server.example.com.")

Name/Alias	Record value	Type	Priority
N/A	sf1.capris.net.	MX	10
N/A	sf2.capris.net.	MX	10
autodiscover	autordr.caprisoffice.com.	CNAME	N/A

Testing your configuration

Please note that DNS changes may take up to 48 hours to take effect depending on the TTL (time to live) setting on your DNS server.

Once DNS changes have propagated you should be able to receive new emails sent from external sources like Gmail, Yahoo Mail and others as well as configure your Outlook 2007 email client using automatic mode.

Alternatively you can query DNS servers manually to ensure that your DNS server(s) respond to lookup requests correctly:

Click on START then RUN and Type CMD. Click on OK

When CMD window is open type NSLOOKUP

Type Set type=MX and your domain name Capris.com

Successful result will show like this (red highlighted)